Litchdon Medical Centre
Welcome to Litchdon Medical Centre
You can receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.
Patients can access safe and efficient advice for lots of health conditions and symptoms on our eConsult website 24/7.
If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 3 working days.
You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.
Your GP will email you back within 3 working days unless a different method of contact is more appropriate. Please ensure we have a verified email address saved on your record so your GP is able to get back to you.
Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 3 working days.
You are unable to book appointments or order repeat medications via eConsult, however you are able to do this online by registering with Systm Online and using the buttons at the bottom of this page.
To see how eConsult works, watch this video.
Please note - eConsult is not suitable for emergency or severe health problems.
Updated Feb 2021
We have started the roll out of the covid vaccination programme and working with 14 other GP practices we are holding clinics in the Barnstaple Leisure Centre. We are reliant on the national delivery of vaccines and we then arrange our clinics around those dates. We have completed our initial round of vaccinations for those in care homes and over 80's and are well on our way in vaccinating those registered at the surgery on our system as 'housebound'. We are now inviting 70-79 year olds and those at high risk who are shielding.
Please do not contact the practice about these vaccinations as we will contact patients directly and we will share all the information including about other priority groups as it develops on our websites and social media to keep you as informed as possible.
You will have heard about larger mass vaccination sites being set up across the country and Arnolds Pharmacy in Westward Ho! is also a vaccination site so it may be that at some stage you will receive a letter from the national booking team inviting you to have your vaccine - when you get this letter you can choose to either go to a mass vaccination site (and the letter will tell you where this is) , go to Arnolds or to have it done in Barnstaple by us. These letters will not come from the practice but from a central team and we have no influence over this so hope there is no confusion. We continue to contact patients directly for our bookings.
We are delighted that there is a vaccination and we will be playing our part in the NHS wide roll out over the coming months as it will take some time to vaccinate everyone – we thank you for your patience and understanding.
Phases of the Covid Vaccination Programme
This is the official NHS information on the phased approach to the covid vaccination programme.
Phase 1 – direct prevention of mortality and supporting the NHS and social care system
JCVI advises that the first priorities for the COVID-19 vaccination programme should be the prevention of mortality and the maintenance of the health and social care systems. As the risk of mortality from COVID-19 increases with age, prioritisation is primarily based on age. The order of priority for each group in the population corresponds with data on the number of individuals who would need to be vaccinated to prevent one death, estimated from UK data obtained from March to June 2020:
1. residents in a care home for older adults and their carers
2. all those 80 years of age and over and frontline health and social care workers
3. all those 75 years of age and over
4. all those 70 years of age and over and clinically extremely vulnerable individuals
5. all those 65 years of age and over
6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
7.all those 60 years of age and over
8. all those 55 years of age and over
9. all those 50 years of age and over
It is estimated that taken together, these groups represent around 99% of preventable mortality from COVID-19.
This is what we are following at Litchdon along with all practices in North Devon. Each category has thousands of patients in and we are on categories 1 & 2 at the moment.
We will contact patients directly to invite you.
Frontline workers are eligible for the vaccine. For all of the roles listed below, photo ID and evidence of employment will be required.
These are the 3 distrinct Groups:
Northern Devon Healthcare NHS Trust Staff
- NDHT employed staff
- NDHT Volunteers/Bank/Agency/Locums
- Sodexo staff working at NDHT sites
- Devon Partnership Trust staff for Northern Locality
- SWAST staff for Northern Locality
- Staff from other Acute Hospital Trusts
If you are one of the above you need to contact NDHT firstname.lastname@example.org
Other Healthcare staff working in the Northern Locality NOT in the above group
This includes dentists, opticians, chiropodists or anyone in a healthcare role.
Ideally through your manager, you need to contact email@example.com
Other Social Care staff working in the Northern Locality NOT in the above groups
For anyone in a social care role.
Ideally through your manager, you need to contact MassVac-CareProvisions@devon.gov.uk
Covid Vaccinations FAQs
I think I have got side effects from the Covid vaccination, what shall I do?
Most side effects of the Covid vaccine are mild and should not last long, but if you are worried or if your symptoms worsen call 111 . Do not contact the practice.
For more information on the vaccine, including possible side effects, click here
To access the most up to date national guidance, including what to do if you have Covid symptoms, current national lockdown or tier rules, advice for the clinically vulnerable (shielding), the Covid vaccination, please visit the link below:
Free Vitamin D Supplements for those at high risk from COVID
Some of our patients who are at high risk (clinically vulnerable) from Coronavirus have been receiving letters from the NHS or the Department of Health & Social Care saying they are at risk and are eligible to get free vitamin D supplements. For those patients who have received the letter and who want to access this service, they need to visit the link on the letter (www.nhs.uk/get-vitamin-d). Please do not contact they surgery. Only patients who have received a letter will be able to access this service.
GP Appointment Telephone Triage
Following national guidelines in relation to the Coronavirus we are now running an appointment telephone triage service ONLY at Litchdon Medical Centre. If you need to make an appointment with us please do so via telephone contact ONLY. We will book you a telephone call back in the first instance. If the clinician still needs to see you they will arrange for you to come into the practice for an appointment.
Please help us protect our NHS staff and all of our patients
- Only come to the practice if you have a booked appointment or are collecting something.
- All other contact should be done via the telephone, online access or eConsult.
From Monday 13th July 2020, it is compulsory that patients coming into the practice need to wear a face covering in order to help prevent any further spread of COVID-19 and keep us all safe. Social distancing is still vital; however, face coverings are an added precaution. Face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions.
You will see us all wearing them too.
Click here to access a link on how to make your own face covering.
Face Coverings Exemptions
Click on the link below to access information on face coverings and exemptions (including cards you can use to say you have a reason to be exempt if needed).
If you are temporarily in North Devon
If you are in North Devon on a temporary basis and need medical advice from a GP Surgery because you are unwell or have forgotten your medication please contact your own GP from where you live and they can help you - all practices are now doing telephone or video consultations and they can also send prescriptions electronically to anywhere in the country. This means your own GP, who knows you and your medical history, is in a better position to help you than being seeing as a temporary resident in a local surgery.
We want to thank all of our patients for your continued patience & support during this time.
Find your NHS Number
It can be very useful to know your NHS number, but it is especially useful to know it now for the Covid Vaccination Programme. You no longer need to contact your GP Surgery if you don't know it - please click on the link below.
Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:
You have had these symptoms for fewer than 15 days:
- a continuous new or worsening cough
- and/or a high temperature
- OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and above
Patients can self-refer into the trial, there isn't a need to go through your GP.
To find out if you are eligible and to join visit: www.principletrial.org or call the Trial Team on 0800 138 0880.
Contact your Dental Surgery for any Dental problems
If you have any dental problems please contact your dentist or an emergency dentist and not the surgery. GPs are not trained or legally able to provide dental care.
For advice on:
Dental Abscesses - click here
Toothache - click here
The Merger of North Devon Healthcare & Royal Devon and Exeter Trusts
Please see below the latest NDHT briefing on the merger with RD&E as they come closer to formally joining together.
Jan 2021 - NDHT and RD&E merger news
Jan 2021 - NDHT and RD&E merger FAQs
Jan 2021 - NDHT and RD&E merger summary
Litchdon Medical Centre CQC Rating
We have received our rating following the inspection which took place in November 2019. We are delighted to announce we were awarded the rating of Outstanding! We are extremely pleased with the outcome and would like to thank staff and patients for their contribution and feedback.
To view our report, please click on the PDF Document below or click on the link to the CQC website.
CQC Inspection Report Litchdon Medical Centre
More details can be found under the 'CQC Information' page located under Further Information, just to the right of this message.
The team at Litchdon Medical Centre share these values and wish to demonstrate them in our daily work:
- Compassionate Care – Patients, carers, relatives and staff are treated with kindness, respect and dignity. Empathising with others to make them feel valued.
- Holistic well-being – Engaging with the whole person; considering their physical, mental and emotional well-being.
- Positive reliable teams - Professional, friendly, and approachable teams built on loyalty and trust.
- Active listeners - To listen to the views and feelings of patients, carers, relatives and staff, by recognising verbal and non-verbal signals so that everyone feels supported.
- Family focussed -Acknowledging and respecting the role of the individual and family in any intervention.
Litchdon Medical Centre Mission Statement
Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.
Welcoming New NHS Patients
We are taking on new patients so if you wish to join the practice please contact us to register.
With patients' needs at the heart of everything we do, our website www.litchdonmedicalcentre.co.uk has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
You can have on line access to login to your records to easily book appointments, cancel appointments, check apointments, request repeat prescriptions or view some of your medical record.
To get a login please ask the Healthcare Administration Team who can easily set this up for everyone over 18 years of age and just need to see a form of photo ID.
There are also apps available for both Android and in the Apple App Store to enable access to your records - just search your App store for SystmOnline.
We are now using a messaging system to mobiles and landlines to contact you to remind you about appointments and to invite you to clinics such as flu vaccinations or others as appropriate.
To help us with this please make sure that the Healthcare Administration Team have your up to date land line and mobile telephone numbers.
For information about the surgery, helpful health information and advice you can also follow us on facebook or twitter.
Visit us on Facebook
Follow us on Twitter
National Patient Survey Results 2020
Thank you to everyone that took part - click on the link below to see how Litchdon has done!
General Data Protection Regulations (GDPR)
GDPR regulations came into force in May 2018. Find out more under our section 'sharing your medical information' on the further information list to the right of this.
Extended surgery hours
Primary care has the opportunity to extend the hours for patient appointments. This includes starting at 8am, evening clinics till 8pm and some weekend mornings.
From 1st October 2019 Litchdon will provide one Monday morning GP clinic that starts at 8am, we will run an extra evening GP clinic every Wednesday till 8pm and we will take part in the rota across North Devon to provide some weekend morning GP appointments.
We continue to offer all our usual appointments during the week including our current evening clinics each week on a Wednesday and Thursday.
Litchdon patients can also use any of the evening and weekend appointments provided across North Devon run by other practices - just ask our Healthcare Administration Team who can book these for you.
There are also no changes to the Primary Care out of hours service, so for any urgent health concerns please contact 111 or 999 as before.
Green Impact Award
We are delighted to announce that in July 2018 we have won the Gold award for this national scheme to encourage organisations to be green and sustainable - to achieve this award we had to demonstrate thing like how we recycle as much as we can, save paper, save water, use our solar panels and how we link with the community and voluntary sector for something called social prescribing. We have a co-ordinator in the practice who can sign post people to get help and support from voluntary agencies, the local library, local sport activities and many more options. If you talk to your GP and feel something like this would help then your GP will ask the co-ordinator to contact you.
The Barnstaple Alliance is a voluntary association of the four General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens.
Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop our healthcare services and care given to patients. To find out more please visit our website
Please click on the below link to view the latest copy of our patient newsletter
Patient Newsletter - Winter 2020
We have joined the MINDFUL EMPLOYER charter
This is the charter for employers who are positive about mental health and is a voluntary agreement seeking to support employers in working within the spirit of its positive approach. The charter is one element of the MINDFUL EMPLOYER® initiative which is aimed at increasing awareness of mental health in the workplace and supporting business in recruiting and retaining staff.
MINDFUL EMPLOYER is a UK-wide initiative run by Workways, part of Devon Partnership NHS Trust. More information at www.mindfulemployer.net
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and support staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Pharmacists can help with certain minor ailments and conditions, to save you having a GP appt. You can go straight to your pharmacy for help with things like coughs, colds, sore throats, fever, earache, threadworm, thrush, blocked nose, hayfever, atheletes foot, diarrhoea, cold sores, skin rashes, mouth ulcer and much more.....ask your pharmacist first.
Our premises have been developed to meet all current requirements as established under the Disability Discrimination Act.
We have a car park for patients calling at the surgery. There is considerable pressure on parking spaces at busy times, so please avoid leaving your car for longer than is strictly necessary.
Patient Participation Group (PPG)
Sue Matthews, Chair person of the PPG and Rosie Haworth-Booth Secretary of the PPG.
The practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people about their experiences, views and ideas for making services better. The Patient Participation Group is an independent group and you can become involved by contacting Rosie Haworth Booth on 01271 830267, leave a note addressed to Rosie or Sue at Reception or email firstname.lastname@example.org
2021 Future PPG meeting dates where everyone is welcome will be put up here when arranged.