You can receive help, advice and treatment for any straightforward ROUTINE health problems or administrative requests by contacting us online if that is more convenient for you than ringing the practice.

For patients who may have accessibility needs or cannot contact us online, please continue to contact us via telephone on ☎️ 01271 323443. 

This online service is available between Monday to Friday 8.00am - 6.00pm. Patients can access advice for lots of non-urgent, straightforward routine health conditions and symptoms, however it is not suitable for complex or long-term health problems, which are better managed via a telephone call or face to face appointment, in which case please call the practice for an appointment.

We are unable to process repeat medication or book appointments through this service. Visit our Prescriptions page or our Appointments page for more information on how to do this.

If you need medical advice when the practice is closed, you can ring 111 or visit NHS 111 online. 

Always dial 999 for life-threatening emergencies. 

We will aim to respond to online requests via text message or email, unless a different contact method is more appropriate, so please ensure we have the correct contact details for you.

📱 Contacting your GP online
If you have a non-urgent health problem, all you need to do is fill out a simple form about your problem. This will be read by a member of the team during surgery opening hours who will let you know your request has been received within 2 working day. At this stage if more information is required by us or to meet your clinical need you will require a telephone appt or face to face appt we will inform you of this.

In line with current NHS guidance to promote fair access for all our patients contacting the surgery, your request will be booked in to be reviewed by a GP into the next available slot and they will respond to you. Our current average wait time for all routine appointments (face to face, telephone and online requests) is approximately 3 weeks.

📝 Administrative Requests
You can also request sick certificates (sick/fit notes) or get help for other administrative issues via this service too.

To contact us online, please click below.