The NHS wants to give people better ways to see their personal health information online. We know that some people want to be able to access their health records. It allows you to book appointments, order medication, view your consultations and can help you see test results faster.

We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record from 31st October 2023. Some people can already access these full features, this won't change for you.

This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from 31st October 2023 onwards. For most people, access will be automatic, and you won't need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app/on line. Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record for specific information by requesting this information via our Healthcare Administration Team.

The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to Healthcare Administration Team for proxy access.

The NHS App, website and other online services are all very secure. You'll need to make sure you protect your login details. Do not share your password with anyone as they will then have access to your personal information.

Downloading the NHS App is the easiest way to get on line access

https://www.nhs.uk/nhs-app/

If you wish to have on line access for historic information in your medical records entered before 31st October 2023 you are still required to request this via our Healthcare Administration team at the Practice.

You can also read more about accessing records (please note it refers to Nov 2022 but the go live was nationally delayed until now Nov 2023) https://www.nhs.uk/.../how-to-get-your-medical-records.

You can receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.

Patients can access safe and efficient advice for lots of health conditions and symptoms on our triage website 24/7.

If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 5 working days.

You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.

Your GP will text or email you back within 5 working days unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.

Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 5 working days.

You are unable to book appointments and we cannot take orders for repeat medications via our online service, however you are able to do this online by registering with Systm Online and using the buttons at the bottom of this page.

To see how the online service works, watch the video below.

To access the system click on the image below.

Please note - AccuRx is not suitable for emergency or severe health problems.