Urgent Care Team

Our Urgent Care Team (UCT) runs daily and consists of Nurses and Doctors.

The UCT help with urgent problems that need to be dealt with on the day and minor illnesses (see the list below for some of the minor illnesses the UCT can help you with).

You will initially be contacted via telephone by a clinician from the team (this may be a Nurse or a Doctor). They will aim to call back within a 2-3 hour period (on busy occasions this time frame may be longer) to assess you and where possible deal with your problem over the telephone. If your problem requires you to be seen you will be given an appointment.

The UCT will deal with urgent problems that genuinely require treating that day. It is not designed as an alternative to booking a routine appointment and should only be used for genuine urgent problems. For non-urgent conditions we ask you to make a routine appointment with your own GP who knows your history and can provide you with continuity of care.

Many minor illnesses can first be treated at home and with advice from a pharmacist. Please try this first and if your symptoms do not improve then contact the surgery.


We are unable to offer advice or treatment for any dental condition or pain.  Please contact a Dentist.


Patients who are asked to come into the surgery to be seen by the UCT, patients are seen in order of medical priority and not necessarily in the order that they arrive.

Our UCT are based in the Urgent Care Team Suite which is located in the main corridor, first door on your right, opposite the Dispensary.

Minor Illnesses

Below is a list of just some of the minor illnesses the UCT can deal with if after self-care and pharmacy advice has not improved your symptoms:

  • Severe flu like symptoms
  • Acute coughs   
  • Sinusitis
  • Chest infections
  • Acute sore throat, including tonsillitis
  • Suspected urine tract infections (UTIs)
  • Earache

Examples of other symptoms the UCT can help with:

  • Exacerbations of asthma or COPD
  • Acute or uncontrolled pain
  • Acute skin problems including rashes, bites, infections or eczema flare ups
  • Infectious diseases such as chickenpox or shingles

Please be reassured our Healthcare Administration Team will direct you to the most appropriate clinic depending on what symptoms you have. Our doctors have asked our Healthcare Administrators to ask patients for an indication of their problem or symptoms to aid this. The information you provide will always be dealt with in the strictest of confidence.

If you have a medication or prescription query that your usual pharmacy cannot help with, you may be directed to our Dispensing Team who offer a call back service.