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Landkey RoadBarnstapleDevon, EX32 9LLTel: 01271 323443
There are several ways to order your repeat prescriptions:
Please Note: To avoid error and the risk of mistakes, we are unable to accept repeat prescription requests via the telephone.
Your GP will review all your repeat medications annually. If any blood tests or checks such as blood pressure are required you will be contacted by reception.
We are a dispensing practice, which means that we are authorised by NHS England to dispense prescribed items to our rural patients who live more than one mile away (as the crow flies) from a pharmacy/chemist.
Our dispensary for rural patients is conveniently located within the main surgery building.
If you are a patient we dispense to then we are also, in certain circumstances, able to offer a delivery service where we can drop your medication off to you at home. Please ask our Dispensary team for more details.
The Dispensary is open Monday to Friday between 08:30 to 18:00. It is closed at weekends and on bank holidays.
If you have any queries regarding your medication, please contact the surgery on 01271 323 443, our Healthcare Administration Team will log a call for you with the Dispensing Team and they will aim to call you back within 2-3 hours. You can also contact our Dispensary Team via email to order your repeat medication or if you have any questions about your medication, you do not need to be a dispensing patient to contact them. Please ensure you include your full name, DOB and address so we can identify you. The email address is: D-CCG.LitchdonDispensary@nhs.net
If anyone is coming to collect prescribed controlled drugs from the surgery either for themselves or on behalf of someone else they will need to adhere to the legal requirement of bringing photo ID of the person collecting them. They will also need to be collected before 12pm or after 2pm.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
A new way to get your medicines and appliances
The Practice moved to Electronic Prescribing in Sept 2014. This is an NHS service and will reduce paper prescriptions and make it easier for you to manage your medication.
If you have any questions please contact a member of our dispensary staff.
What does this mean for you?
· If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
· You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
· You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
For more information visit www.hscic.gov.uk/epspatients , your pharmacy or GP practice
Please allow at least 3 working days for repeat prescriptions to be processed and remember to take weekends and bank holidays into account. Some chemists may take longer to process the prescription at their end for dispensing the medication.