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Practice Management

Ali Cousins (Dermatology Manager)

Ali has been working within the NHS since 2010 predominantly in General Practice. Following a relocation to Swindon in 2015 she worked as the Business Manager for the Community Nursing Team which involved working closely with both GP’s and the Great Western Hospital. North Devon has always been home though so Ali and her family moved back here in January 2018 when she joined the Dermatology team at Litchdon House as Deputy Dermatology Manager. Ali then became the Dermatology Manager in December 2018.  

Sharon Bates (Management Partner)

Sharon is our Practice Manager.  She joined the Practice in June 2014. 
sharonShe started her career working at Litchdon Medical Centre in the late eighties and then worked at the North Devon District Hospital for the last 20 years so has spent all of her working life in healthcare services.

The Practice Manager is responsible for the smooth running of the Practice, making sure that systems, staff, equipment and finances are all in place to provide a high quality service to our patients.

 

 

The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time

Receptionists are asked to collect brief information from patients:

  • to help doctors prioritise house visits and phone calls
  • to ensure that all patients receive the appropriate level of care
  • to direct patients to see the nurse or other health professional rather than a doctor where appropriate.

They are there to assist you, so please ask if you need help or have any queries. 

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